Tag Archives: Customer Service

One Password: Confusing Ad Copy

Posted on January 21, 2012 by Tito

This advert, spotted on Facebook, is confusing. The last sentence is a three word sentence that starts with “Try” which I automatically skipped over on my first read, probably because I am so used to seeing short actionable sentences as … Continue reading →

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City Link, How to create a bad customer experience

Posted on January 14, 2012 by Tito

Update: 15/01/2012 It seems that the higher ups at Parcel2Go agree with our suggestions. George from Parcel2Go left a comment (below) offering to look into the matter. * * * Update: 17/01/2012 Parcel2Go have agreed to redeliver the books with … Continue reading →

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Dear Amazon…

Posted on May 18, 2011 by Tito

Despite my recent purchases, I am not converting to Islam. I therefore have no need to buy the vast amounts of Islamic paraphernalia you are suggesting. Prayer mats, crescent moon pendants, photographs of places Mohammed walked and crescent moon lapel pins are … Continue reading →

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Customer Service in Healthcare

Posted on September 13, 2010 by Tito

Here are some brief dos and don’ts when it comes to giving good customer service to patients in the healthcare industry. These are some of the things I noticed when I spent two weeks in hospital. Some of them might … Continue reading →

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A Healthcare Anecdote

Posted on September 10, 2010 by Tito

During the summer holidays, I slipped on some water at work and got covered in boiling soup resulting in severe burns to my arms and back. Since the debate on healthcare in the USA has by no means died down, … Continue reading →

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